Terms & Conditions

PAYMENT
By Credit or Debit Card via PayPal. Personal Cheques. or Postal Orders.  Cash must not be sent via post. Please note Items will not be despatched before cheques have been cleared.

Payment instructions. 1/ please contact us using the enquiry page or the enquiry section on the style pages ( please check that you have added your email address. 2/ we will confirm the total price and your order details.please check and contact us if they are not correct. 3/ we will email you with the PayPal link which is shown clearly on the email for you to complete your payment.4/ we will confirm receipt of your payment.   Our preferred payment method is by cheque, if you choose this option at stage 3/. we will add the cheque and address details 

PRICES
We do our best to ensure the prices displayed are correct but occasionally mistakes are made, if this happens we will contact you and confirm the correct price. You will then have the choice to continue with the order at the amended price or cancel. If you decide to cancel then any monies you have paid will be returned to you.

DELIVERY
Goods will be sent to you via Royal Mail Recorded Delivery to the address details you have supplied.

RETURN
We draw again your attention that the Shoes/Boots are for a STANDARD D FITTING. Refunds will only be given to items where there is a manufacturing fault. Where an exchange may solve a problem all extra postage costs will be the responsibility of the customer. Any return must be in its original box and in the same condition as when it was received. All returns will be subject to a £3.50p handling charge. Refunds will not be given if the items are marked or damaged. Shoes and Boots from our Fitting Shoe Section (from E to 5E) we undertake to try and ensure that the shoes we make are to your satisfaction. Generally minor alterations if required are carried out for a nominal charge which will include postage costs.